Supporting campaigns to help improve customer experience on the site Providing direct customer service through phone, email and text messages Offer service to players, including but not limited to help solve problems, answer queries, support ongoing promotions Liaise with different departments to implement solutions to customer issues Thorough understanding of existing pr

Supporting campaigns to help improve customer experience on the site Providing direct customer service through phone, email and text messages Offer service to players, including but not limited to help solve problems, answer queries, support ongoing promotions Liaise with different departments to implement solutions to customer issues Thorough understanding of existing pr

Supporting campaigns to help improve customer experience on the site Providing direct customer service through phone, email and text messages Offer service to players, including but not limited to help solve problems, answer queries, support ongoing promotions Liaise with different departments to implement solutions to customer issues Thorough understanding of existing pr

Supporting campaigns to help improve customer experience on the site Providing direct customer service through phone, email and text messages Offer service to players, including but not limited to help solve problems, answer queries, support ongoing promotions Liaise with different departments to implement solutions to customer issues Thorough understanding of existing pr

Responsibilities Support setup and quality assure promo codes, tracking components and attribution techniques Managing large portfolio of inbound opportunities Negotiating deal terms and owning contract process for new partners Developing and managing relationships with an array of media partners and integrations Seeking out new partnership channels and opportunities to s

Understand, develop and maintain Key Performance Indicators (KPIs) and Service Level Agreement (SLA) metrics for Risk Operations. Establish benchmarks and performance standards to measure the effectiveness of risk mitigation strategies by working directly in our data system. Monitor the chargeback ratio regularly to ensure compliance with established standards and regulat

Ambassador Management Identify, recruit, and manage a diverse pool of ambassador talent. Develop and maintain strong relationships with talent and their representation. Collaborate with talent to align their skills and offerings with our organizational goals. Event Planning and Execution Work closely with the different internal/external teams to conceptualize and plan eve

Develop and implement BetMGM's DE&I strategy and overall framework that aligns goals with business outcomes Leverage data to understand and communicate current state, identifying opportunities and developing actions and measures of success to drive continuous improvement Partner closely with key stakeholders, particularly senior leadership and the people business partneri

Analytics, Data Science and Data Strategy. BI and Analytics Governance. Leading the development and progression of the BI and Analytics team. Leading data interpretation, insight, and analysis as to its relevance to the business. Alignment of BI and analytics work with business priorities. Delivery of data and analytics driven projects. Management of BI and Analytics stak

Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary Stock sportsbook Writer/Cashier's stations with adequate suppl

Operate various closed circuit television (CCTV) technology to monitor and review sportsbook activities, archive audio and video evidence and monitor the system for malfunctions Proactively monitor sportsbook areas and personnel including, but not limited to, Cage, Soft Count, Kiosks, Sports Bar to promote accountability with policies and procedures, identify suspicious a

Coordinates the activities associated with analytics project demand; ensures proper triage is done and estimation of work. Identifies and resolves issues that are blocking progress Plans Projects and resources, including understanding dependencies, capacity vs demand management, scheduling, brainstorming, sprint planning & waterfall planning. Influences key stakeholders,

Responsible for the completion, review and filing of State Gaming Tax Returns for BetMGM. Support the Regulatory Reporting Senior Manager to ensure the firm is compliant with all gaming tax rules and internal controls across all relevant jurisdictions. Automate and refine existing Gaming Tax related operational and compliance processes. Become knowledgeable in BetMGM's re

Oversee and manage BetMGM Cybersecurity team and policies Develop IT strategic plans, policies, and procedures to ensure that the department operates effectively and reliably Create a cohesive strategy for online gaming technology operations Direct all IT Delivery activities Own SMO, retail technical operations, all technical solutions and testing, and ITSM Serve as produ

Develop and implement ASO strategies and related activities to improve organic impressions from app store searches across both iOS and Google Play Store Perform app store audits, competitor analysis, and identify areas for improvement Ensure that app store metadata is optimized in line with best practices Optimize the conversion of the store's presence, including leading