Who is Swire Coca-Cola? We are one of the largest bottlers of Coca-Cola and other beverage brands in America. Our 7,200 hardworking and passionate employees produce and distribute more than 50 brands and flavors across 13 states. We have as many careers as we have flavors, and regardless of which role you choose, you have a direct impact on Swire Coca-Cola, our products, and the communities we call home.

At Swire Coca-Cola, our commitment to excellence is what guides our actions with our employees. We offer a comprehensive benefits package for full-time associates which includes: Medical, Dental, Vision, 401K, Paid Vacation, Paid Holidays and Company Discounts.

What does a Service Dispatcher/Planner do at Swire Coca-Cola?
The Service Dispatcher/Planner is responsible for coordinating all equipment requests. The Planner must confirm the work requested with the customer, communicate with Full-Service Vending when appropriate, communicate with the Equipment Fulfillment Centers (EFC) for bottle/can and fountain equipment, and create routes for the equipment install specialists to execute the activities.

Responsibilities:

• Equipment Order scheduling
• Review incoming equipment activity requests timely for accuracy
• Create and schedule work orders within 24 hours of receiving the Equipment Move Order (EMO)
• Communicate to the appropriate sales representative the scheduled date and time of the submitted EMO
• Schedule routes based on crew capacity and skill set, geographical location of customer, and duration needed for each activity and travel time between work orders
• Coordinate with Full-Service group relating to Full-Service installs, removals and moves
• Ensure each route is scheduled to time and vehicle capacity, ensuring an efficient and full route for each crew
• Adjust as needed for approved OT and planned movement capacity requests from local Service Provider
• Monitor pending/on hold activities for next action (i.e., email, escalation, cancellation)
• Schedule install activities to ensure adequate time for EFC preparation and shipment to service provider locations
• Include confirmation of EFC's ability to meet emergency/special request equipment needs
• Include additional shipment needs due to special projects
• Make customer readiness calls 72-48 hours prior to scheduled date
• Handle rescheduling of incomplete activities as quickly as possible
• Coordinate with Sales and/or Service to resolve issues relating to incomplete activity
• Monitor and respond to incoming emails and/or calls relating to special requests, projects, or sales support requests

Requirements:

• High school diploma or GED
• Experience in logistic routing and planning
• Must be able to work Weekends and Holidays as needed
• SAP CONA experience preferred
• Microsoft Office including Outlook, Excel, Word, and Map Point

Swire Coca-Cola is an equal employment opportunity and affirmative action employer that participates in the E-Verify program as required by law. All qualified applicants will receive consideration for employment without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status or other legally protected characteristics.

• Tempe, AZ, USA