Position Description:

Manages, maintains, and optimizes the organization's learning management system (LMS) and associated learning technologies. This role is crucial in maintaining, reporting, and tracking systems to facilitate effective learning and development initiatives throughout Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities.

Essential Duties and Responsibilities:

• Develops and maintains an expert-level understanding of LMS capabilities; provides recommendations to the leadership team and L&D Team Members on ways to maximize LMS effectiveness.
• Stays abreast of new and upcoming system updates to ensure appropriate steps are taken to fully leverage new or changing capabilities without adversely impacting learners and the organization.
• Designs, develops, and delivers reporting tools to support learners in accessing and completing learning.
• Develops and documents systems, with appropriate workflows and approvals, to ensure published content is accurate and current and users have correct access based on their role needs.
• Provides advice, guidance, encouragement, and support to Team Members involved in teaching on the use of technology.
• Works with LMS vendor, IT, or software vendor to resolve any technical issues with learning assets or performance within the LMS.
• Works within the L&D team and with other departments to identify training requirements to build and maintain learning plans.
• Shows initiative and innovation through proactively consulting with L&D Team Members and other departments to identify where and how learning technologies can enrich learning.
• Facilitates integration between the LMS and other tools and resources.
• Responsible for promoting and supporting several learning technologies.
• Creates and maintains internal team website (working knowledge of html, css).
• Develops and maintains an LMS strategy for organization and delivery of content.
• Maintains the LMS, including uploading and organizing new content to meet established criteria.
• Generates reporting to provide visibility to adoption, completion status, and effectiveness of training solutions delivered via the LMS; analyzes data and recommends direction and/or solutions.
• Develops learning solutions enabled or enhanced by the Internet, intranet, or other electronic media, including instructor-led training, self-paced learning, online mentors, online support, video on demand, virtual classrooms, and virtual labs.
• Provides support to all users (learners, trainers, and supervisors) for troubleshooting and training on system capabilities, navigation, and functionality.
• Provides technology support with WebEx, survey tools, various learning software, and other tools as needed.
• Actively stays up-to-date on learning technologies.
• Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
• Perform other related duties as assigned.

Minimum Qualifications (Education, Experience, Skills):

• Bachelor's degree in Systems Administration, Management Systems Administration, Data Analytics, or a related field.
• Minimum of 2 years' experience in administering and/or supporting Learning Management Systems (LMS), demonstrating technical proficiency in system management and troubleshooting.
• Strong data orientation with adept research skills.
• Proficiency in data reporting techniques.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to speak and read English proficiently.
• Thorough understanding of LMS logic and hierarchy interaction.
• Experience configuring Workday LMS to align with specific organizational requirements.
• Familiarity with SCORM, xAPI, and AICC e-learning standards.
• Knowledge of instructional design and adult learning principles.
• Proficiency in e-learning design software for updates and editing (e.g., Captivate or Articulate Storyline).
• Proven ability to identify operational issues and propose effective problem-solving strategies.
• Capable of collaborating with cross-functional teams and stakeholders across all organizational levels.
• Self-motivated and proactive in issue identification and resolution, with meticulous attention to detail.

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K (Immediate participation upon hire)
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valuable part of our team and work for a company which has been named a Best Place to work by the Phoenix Business Journal 4 out of the last 5 years. Work for a company which has seen double digit growth year after year for nearly a decade. Work for a company which values diversity and is centered on success. Goodwill of Central & Northern Arizona - We Put People to Work!

Goodwill of Central and Northern Arizona endeavors to make our website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact HR Support at 602-535-4000, option 5, or .

We consider applicants for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, the presence of a non-job related medical condition or disability, or any other legally protected status. We will make reasonable accommodation and modification, including adaptive devices, to assist any person with a disability to apply for and, if hired, to perform the duties the position they seek. Assistance could include help in completing on-line application as well as providing alternative communication, e.g., Braille and Large Print.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website () to learn how to report it.