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From the merger of two leaders in the CX space, ASPECT Software and Noble Systems, comes ALVARIA. A new global force delivering leading edge Customer Experience and Workforce Engagement software as well as cloud services technology solutions for enterprise Contact Centers. We blend the agility of a start-up mentality with the stability of an established enterprise, challenging the market with renewed thinking and best-of-breed business solutions.
Our solutions simplify and improve the customer and agent experience. Our complete suite of Contact Center and Workforce Engagement & Optimization solutions helps companies keep agents engaged while providing exceptional customer service experiences. Our flexible, highly scalable applications for interaction management, IVR/self-service, chatbots/AI, workforce optimization and more, are available on-premises or in any hosted, private or public cloud environment.
Make a Difference
Our people define who we are. The curious, driven, creative, fun individuals who are drawn to ALVARIA bring skills sets and cultural differences from around the world. They love innovation, challenges and empowering our customers to engage seamlessly and efficiently - every member of our team is dedicated to creating amazing customer contact experiences - for our customers and our customers' customers. If you like developing new solutions and turning big ideas into reality, ALVARIA is the place for you. At ALVARIA, you'll work with smart and motivated people to make a difference for the companies we serve.
GENERAL SCOPE & SUMMARY
Looking for a great company to leverage your System Administration skills? Ready to advance your career and work with real cloud networks? If you would enjoy working with carrier-grade and enterprise cloud software deployments, then we want to talk!
As a Cloud Services Engineer you will be responsible for the daily operation of our self-service platform, IVR systems, and tools around the globe. You will be a key contributor for troubleshooting and maintaining several cloud-based software clusters. You will also be responsible for upkeep of application deployment automation with products like Chef and Ansible.
PRIMARY ROLE & RESPONSIBILITIES
- Maintain Alvaria's Software as a Service (SaaS) Products and Core Services
- Keep Chef and Ansible deployment scripts up to date as existing environments change
- Identify, troubleshoot, and resolve system alarms and alerts
- Create alarms as needed to improve visibility of product health o Implement self-healing automation whenever possible
- Create and maintain documentation around products for which you are responsible
- Respond to escalations within Alvaria Cloud Operations (on-call rotation required)
- Train team members in the effective use and operation of our software deployments
- Establish performance metrics and provide insight into platform stability and performance for other departments
- Assist product engineering teams in planning new features and stability enhancements
- Track software defects and shortcomings in engineering tickets, establishing priorities and timelines for resolution
- Attend planning meetings for product deployments, and understand and relay expectations to team members
- Estimate accurate timelines for product releases and other project dates
- Act as a liaison between Cloud Operations and Alvaria's Customer Care
- Occasional after-hours deployment of change requests within and outside of our standard maintenance windows
SPECIALIZED KNOWLEDGE & SKILLS
- Minimum 3 years' experience Systems Administration in Redhat-based Server environments (RHEL, CentOS, Scientific Linux, or Fedora)
- Experience with cloud computing environments, such as Amazon Web Services, GCP, Azure.
- Experience with Bash or Ruby scripting to automate repetitive tasks
- Experience troubleshooting server related I/O, CPU, Memory, Disk performance issues
- Experience with Change Management or PCI Compliance a plus
- Experience with Chef
- Experience with Ansible
- Experience with BIND DNS, with dynamic zones and views
- Experience with maintaining complex Cloud Platforms and Deployments
EDUCATION AND/OR EXPERIENCE
Education: Associate's or Bachelor's Degree in relevant field of study (Information Technology, Computer Science, or related field)
Alvaria is an equal opportunity/affirmative action employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans or any other legally protected group.
We are proud to be an EEO/Females/Minorities/Veterans/Disabled employer