The ideal candidate will perform under general supervision a variety of moderately complex to complex tasks. The position requires excellent communication, customer service and organizational skills. All tasks must be performed in a timely and accurate manner in accordance with Concentra and Central Billing Office practices, policies, and procedures.

MAJOR DUTIES AND RESPONSIBILITIES:

Primary Functions:

Account resolution via communications with employers, insurance companies, TPAs and labs.
• Incoming customer service calls with clients.
• Processing rebills & correspondence.
• Managing aging reports.
• Submit employer profile updates and information as necessary.

A/R Aging Report

• Outgoing calls to insurance companies, employers, etc.
• Adjustments are applied when appropriate
• Generating rebills for outstanding A/R
• Handle Employer issues

Documentation

• Document notes into billing system
• Request documentation from clinics to support charges
• Address correspondence and customer requests

Rebills

• Generate rebills for open balances
• Correct insurance information and redirect bills to appropriate payer
• Update employer changes and re-submit corrected bills

Other Duties

• Performs additional duties as assigned

EDUCATION/CREDENTIALS:

• High School education, prefer some college or specialty training in medical billing or equivalent job relevant experience
• Minimum of one-year accounts receivable experience (occupational health preferred).
• Problem solving and ability to handle multiple tasks
• Minimum of one-year collection experience (occupational health preferred).
• Medical billing courses may take the place of on-the-job experience.
• Microsoft Excel, Outlook, Word experience desired
• This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

JOB RELAVENT EXPERIENCE:

• Excellent communication and organizational skills
• Problem solving skills and ability to handle multiple tasks
• Excellent writing and documentation skills required
• One year medical collection experience
• Ability to work independently
• Requires outstanding customer service skills and excellent problem solving skills
• Ability to assist peers and train new employees.
• Consistently meets or exceeds pre-established goals
• Ability to handle special projects
• Ability to handle multiple duties and priorities, when assigned.
• Experience with a multi-location practice
• Medical billing courses may take the place of on-the-job experience.
• Microsoft Excel, Outlook, Word experience desired
• This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

DEMONSTRATED JOB-RELATED SKILLS/COMPENTENCIES:

• Strong computer skills
• Microsoft Word and Excel knowledge and experience
• Ability to operate 10 key numerical pad by touch
• Ability to work under tight time schedules
• Strong customer service and communication skills
• Excellent problem solving skills and ability to handle multiple tasks
• Ability to work independently
• Ability to be detailed oriented
• Ability to assist peers

WORKING CONDITIONS/PHYSICAL DEMANDS:

• Office Environment
• Sitting for extended periods of time
• Ability to lift light weights of under 15 lbs.
• Heavy telephone work.

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.